These Terms & Conditions (“Terms”) govern your use of the Bickley Florist website and the purchase and delivery of flowers and related products offered online. By placing an order with us, you accept these Terms in full. Bickley Florist serves customers in Bickley and the surrounding areas, optimising our services for the unique needs of customers seeking online flower delivery in Bickley.
When placing an order through our website, you are making an offer to purchase our products, subject to these Terms. Once your order has been placed, you will receive an acknowledgment summarising your purchase details. This notification is an acknowledgment of receipt and does not constitute acceptance of your order. Acceptance occurs once we have confirmed availability and dispatched the goods.
Please ensure all recipient information, including name, address, and contact details, are accurate and complete. Incorrect or incomplete addresses may result in delays or inability to fulfil the delivery. It is your responsibility to check all information provided before confirming your order.
Orders can be placed online at any time. For same-day or next-day flower delivery in Bickley, we advise placing your order before our advertised cut-off times to ensure timely delivery. During peak periods, such as Valentine’s Day, Mother’s Day, or Christmas, we recommend ordering early due to increased demand and the limited availability of certain flowers.
All orders are subject to availability. If certain flowers or products are not available at the time of fulfilment, we reserve the right to substitute any item with an alternative of equal or greater value and similar style. In exceptional cases, we will notify you if a significant substitution is necessary.
Payment must be made at the time of order. We accept a range of payment methods including major credit and debit cards. Your order will only be processed once payment has been received and authorised. Prices are listed in pounds sterling and include any applicable VAT unless otherwise stated.
Should there be any issues with your payment, such as declined transactions or incomplete payments, your order will not be processed until full payment is received. We do not store payment details on our servers, and all transactions take place through secure, compliant third-party payment processors.
Bickley Florist provides online flower delivery throughout Bickley and the surrounding areas. We strive to deliver flowers on the date specified during order placement. While we endeavour to deliver within the chosen time frame, we do not guarantee timed or exact time deliveries due to forces outside of our control, such as traffic, weather, or unforeseen circumstances.
If there is no one available to accept the delivery at the recipient’s address, flowers may be left with a neighbour, at the property as instructed, or returned to us. In the event the delivery cannot be completed, we will attempt to contact you to arrange redelivery or collection where possible.
Should you wish to amend or cancel your order for online flower delivery in Bickley, you must contact us as soon as possible. Amendments or cancellations may not be possible once the order is being processed, prepared, or already out for delivery. For perishable goods such as flowers, the right to cancel may not apply after preparation has commenced.
If your order is eligible for cancellation or amendment, we will confirm the changes or refund as applicable. Refunds will be processed within a reasonable period, using the original payment method.
We strive to ensure your satisfaction when ordering flowers online. If you are not satisfied with your flowers, or if there is a problem with your delivery, please notify us as soon as possible. Claims regarding the quality of flowers must be made within 24 hours of delivery, accompanied by photographs where possible, so we can investigate and offer a suitable resolution.
Due to the perishable nature of flowers, we are unable to accept returns except in cases of damage, poor condition on arrival, or incorrect orders. Where a claim is substantiated, we will offer a replacement, refund, or credit at our discretion.
All products are subject to availability. Flower varieties and colours used in bouquets may vary throughout the year due to seasonal availability and market conditions. We reserve the right to substitute flowers or packaging of equal or greater value and closest resemblance as deemed appropriate. Where significant changes are required, we will inform you whenever possible prior to dispatch.
Product images on our website are provided for illustrative purposes only. Actual arrangements may vary from images shown due to seasonal and regional differences, or availability of specific blooms.
By placing an order, you confirm you are at least 18 years old or have the consent of a parent or guardian. You are responsible for ensuring the recipient’s address and delivery details are accurate, and for making arrangements to accept the delivery. We accept no responsibility for orders delayed or undelivered due to incorrect information provided by you.
It is your responsibility to check all order details before submission. Changes to delivery instructions must be communicated as soon as possible, though may not be effected if the order is out for delivery.
To the extent permitted by law, Bickley Florist shall not be liable for any indirect, consequential, or special loss arising out of or in connection with the supply or non-supply of our goods and services. Our maximum liability to you under these Terms shall in no circumstances exceed the amount paid by you for the products ordered.
We are not liable for delays, failed deliveries, or damages resulting from events beyond our control including, but not limited to, acts of God, weather, war, government action, strikes, or third-party delivery disruptions.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability which cannot be limited or excluded by law.
We respect your privacy and manage your data in accordance with applicable UK data protection laws. Personal information collected during order processing is only used for the fulfilment of your order, managing our services, or where otherwise permitted or required by law. We will not share your information with third parties unrelated to order fulfilment, except as necessary for payment processing or delivering services. Please refer to our Privacy Policy for more information.
All content on our website, including images, photographs, graphics, text, logos, and arrangement styles, are the property of Bickley Florist and are protected under intellectual property laws. Reproduction, distribution, or unauthorised use is strictly prohibited without our express written consent.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms is found to be invalid, illegal, or unenforceable for any reason, that provision shall be deemed to be severed from the Terms and shall not affect the validity and enforceability of the remaining provisions.
No delay or failure on our part to exercise any rights or remedies under these Terms shall constitute a waiver of such rights or remedies.
We reserve the right to update or amend these Terms at any time. Changes will be posted on our website and become effective immediately upon posting. Continued use of our website or services after changes have been published constitutes your agreement to the revised Terms.
These Terms & Conditions apply to all customers of Bickley Florist, whether residing in Bickley or the adjacent areas we serve. By opting for online flower delivery in Bickley or its surroundings, you accept these Terms as binding. We recommend reviewing these Terms each time you place an order, as they govern all transactions and engagements with Bickley Florist.
Should you have questions, concerns, or wish to discuss any aspect of these Terms & Conditions or your online flower delivery in Bickley, please contact us using the details provided on our website. We are committed to ensuring a transparent and satisfactory service for all our customers.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bickley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bickley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
