At Bickley Florist, our dedication to quality and customer satisfaction is at the heart of everything we do. As a trusted local florist serving the Bickley community, we take pride in delivering beautiful, fresh flowers to households and businesses nearby. We stand behind our arrangements with a Fresh Flowers Guarantee, ensuring every customer enjoys the exceptional floral experience they deserve.
Your happiness is our priority. In the unlikely event that your flowers or plants arrive damaged or not as described, we are here to put things right. Please contact us as soon as possible upon receipt of your order if you notice any issues. Our team will assess the situation and offer a prompt resolution.
To help us resolve your concern quickly, please provide a clear description of the issue and, if possible, a photo of the arrangement as received. This allows us to fully understand and address your concern, ensuring future deliveries meet the standards you expect from Bickley Florist.
We use only the finest, freshest blooms in every bouquet. Our Fresh Flowers Guarantee means your flowers will remain vibrant and full of life for a minimum of 5 days from the date of delivery, provided they are cared for as advised. Detailed care instructions are included with every order to help you get the most from your floral gift.
If your flowers do not meet this freshness promise within the first 5 days, please let us know. We want every Bickley delivery to live up to our reputation for quality and reliability.
Should you experience any issue with your order — whether due to damage, incorrect items, or not meeting our freshness standards — you have the option of a full refund or a replacement arrangement. We will discuss the best solution for your situation and ensure you are left satisfied.
Our aim is for every customer to be delighted with their flowers. Whether you are sending a single bouquet or ordering for a special occasion, you can trust Bickley Florist to stand behind your purchase every step of the way.
We always strive to deliver an exceptional service, but if you are unhappy with any aspect of your experience, we welcome your feedback. Our complaints process is straightforward: simply reach out to our team with your order details and describe your concern. We take all complaints very seriously and will investigate and respond quickly, aiming to resolve your issue to your satisfaction wherever possible.
Your trust matters to us. We use feedback to continuously improve our offerings and maintain our reputation as Bickley’s favourite local florist.
Your community is our community. Whether we are delivering to a cherished home, an office, or a local business, we promise the same care, attention, and quality to every Bickley order. Thank you for choosing Bickley Florist – we value the opportunity to bring fresh, beautiful flowers to your doorstep every time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
